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An after-sales service of a machine of ｝ commitment
1.We provide the quantity three packs of periods as a years to the product of our company, and provide the product for life to maintain the service.
2.Under the condition of normal movement, the machine life span of our product is 4000 times.
3.Our product all is stood as guarantor the quantity insurance by the PICC.
4.Receive the quantity hurl tell, our professional service engineer will 24 hours in Suzhou,48 hours inside the province, arrive upon the scene to provide the service in 72 hours outside the province.
5.Because the economy that the product quantity problem of our company cause lose( deduct the artificial factor and can"t resist the factor, was affirm by local authority organization) to be undertake by our company.
The ｝ become set sale service commitment
A," the quantity first, prestige highest, keep on the improvement, whole heartedly provide for the customer superior quality of product and service", our all the employee is under the guide line of this quantity policy, following the request of the ISO9001 quantity management and the quality control system strictly, and in the middle of practice continuously perfect and strengthen the quantity measure, the improvement craft, adopt the new technique, new material and examine the means, strengthen the employee training, adopt to slice the solid measure, strict according to the nation standard, the profession standard and contracts the prescriptive technique condition organization produces and examines, guaranteeing that the equipments that it provide meets the quantity, specification and functions of invite bids the document provisions in each one.
Two, we to this bid the equipments provides 12 months of" three packs of" period.
Three, guarantee to provide for the customer goodly before sell, sell medium, after-sales service:
Before sell:For the customer detailed introduction product function and use the request, provide the data, be the good staff officer.
Sell medium:
1. While deliver goods, hand over completely examination report, qualified certificate, Chinese usage manual of bid the product;
2.Technique training:See fit to train the first 1 week to recommend the training plan in the buyer, provide the data.After the training ability well-trained operation, understanding structure principle, protect usually, expel the general breakdown.
After sell:
1.In" three packs of" expect, we break down towards buying zero blemishs of the partses but resulting in because of the design, manufacturing and materials and outside any breakage, blemish of provide the equipments, after receive the written notice of the buyer, we are in the region in Suzhou 24 hours, province inside free be responsible for fixing the defective equipments in 48 hours;If need to replace the equipments or send to fix, we be responsible for solve problem within 72 hours, to attain the request of the technical specification.
2.Exceed" three packs of" period of, we guarantee to provide the accessories, satisfying the customer to request to work well to maintain the service.
3.Carry on quantity"s follow to the point customer, periodically carry on customer"s return to visit, the collections customer quantity information feedback, improve the product function continuously, exaltation product quantity.
Four, our product all is undertaken the product quantity insurance by Chinese people"s insurance company.
Five, in" three packs of" expect, if discover the product quantity problem, please with a contact of our after-sales service, and post notice to buy the qualified certificate of the goods certificate and products, through authenticate to belong to the product quantity problem indeed, we press the claim item of the contract provision to carry on the indemnification strictly, to insure the customer satisfaction.
Customer"s service hot-line:4008-876-008
After-sales service telephone:0512-85888068
Fax:0512-88886789
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